CUSTOMER SERVICE Customer service issues should be addressed by mailing Aleken Games at PO Box 346, Genesee Depot, WI 53127-0346 or use the form on this page to send us your customer service request. Please include your name and contact information and a short description of your request.

Payment
U.S. currency only.
Credit Cards: MasterCard, Visa, American Express, and Discover
Mail Orders: Check or Money Order (Please do not send cash or purchase orders.) Make checks payable to Aleken Games.
You must be at least 18 years of age to order. Confirmations are not sent for mail or fax orders. There is a $20 fee for a check returned for insufficient funds.

Shipping and Handling
Through the secure e-commerce web site www.gamesthatrock.com, Aleken Games sells and ships its' products in the U.S. and Canada. For all other international orders, please call 262-968-9090, use the Contact Us form on this page or send us

Our goal is to ship your order as quickly as possible. Delivery dates are estimates only.

Shipping in the Continental U.S.A.
Please allow one business day for orders to be processed and shipped. GamesThatRock.com does not ship orders over the weekends or holidays. Orders received after 1 p.m. CST on Friday, will be processed the following Monday. Delivery charges are based on total weight of order.

In most cases we ship via FedEx. Delivery is not available to P.O. boxes. Please allow 3 to 10 business days for standard shipping. We ship some orders via the U.S. Postal Service. Please allow 7-10 business days for delivery. 2-Day rush delivery is from 1 to 3 days from day order is received. Use 2-Day rush to ensure arrival by a specific date. Rates in the table below are for shipping within the continental U.S. only.

Total Weight	Standard Delivery	2-Day Rush Delivery
less than 1 lb.	$2.95	$4.95
1-2 lbs.	$3.95	$7.95
3-5 lbs.	$6.95	$13.95
6-15 lbs.	$10.95	$22.95
16+ lbs.	$14.95	$30.95

Shipping to Canada, Alaska and Hawaii
We ship all orders going to Canada, Alaska and Hawaii via the U.S. Postal Service. Please allow 7-14 business days for delivery. Rush delivery is not available.

Total Weight	Delivery via US Postal Service
less than 1 lb.	$3.95
1-2 lbs.	$7.95
3-5 lbs.	$14.95
6-15 lbs.	$21.95
16+ lbs.	$31.95

Product Weight

Product	Weight
Board Game	3 lbs.
Pocket Pack	3 ounces

Sales Tax
Wisconsin state sales tax will be applied to all orders that are shipped to addresses in the state of Wisconsin. Wisconsin county and stadium sales taxes will also be applied when an order is shipped to a Wisconsin county where there is a county and / or a stadium tax.

Orders Already Placed
For orders placed online, you will receive email confirmations when you place your order and when it ships. Confirmations are not sent for mail, phone or fax orders.

For Your Information
In an effort to provide the best products available, we periodically make product modifications. Actual products may not be identical to items shown.

Special offers and discounts cannot be applied to previous purchases. Promotional or sale items are available only while supplies last. We reserve the right to limit quantities.